Resolved -
This incident is now being closed.
If you have customers still experiencing any individual/local issues, please log them through Servicely through to L2 Support with details about the issue. For Physical handsets, if there are problems, a reboot will fix most issues.
Feb 13, 11:05 AEDT
Monitoring -
A fix has been applied, and all deskphones are operational.
We are still seeing an issue with Softphones, and this continues to be investigated as a priority.
Feb 13, 10:21 AEDT
Update -
Our vendor is currently applying a fix - we expect services to be restored within the next 30 mins.
Feb 13, 09:41 AEDT
Identified -
Our vendor has acknowledge the ticket and is working through the issue.
We will have further updates within the hour.
Feb 13, 08:14 AEDT
Investigating -
We are experiecing total outage of all Cloud Office UC Instances, both platforms appear to be down.
The issue has been logged with our vendor as a priority.
Feb 13, 07:59 AEDT