All Systems Operational

Products - Voice Operational
90 days ago
99.98 % uptime
Today
Cloud Office UC Operational
90 days ago
99.89 % uptime
Today
CloudPBX Operational
90 days ago
100.0 % uptime
Today
SIP2.0 - Voice Operational
90 days ago
100.0 % uptime
Today
Vocus SIP Operational
90 days ago
100.0 % uptime
Today
Engin SIP Operational
90 days ago
100.0 % uptime
Today
Inbound 13 1300 1800 Operational
90 days ago
100.0 % uptime
Today
Optus Voice Operational
90 days ago
100.0 % uptime
Today
AAPT Voice Operational
90 days ago
100.0 % uptime
Today
Telstra Voice Operational
90 days ago
100.0 % uptime
Today
Optus Mobile & Mobile Broadband Operational
90 days ago
100.0 % uptime
Today
Products - Data Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
Optus Ethernet & Fibre Operational
90 days ago
100.0 % uptime
Today
Telstra Ethernet & Fibre Operational
90 days ago
100.0 % uptime
Today
AAPT/TPG Ethernet & Fibre Operational
90 days ago
100.0 % uptime
Today
Vocus Ethernet & Fibre Operational
90 days ago
100.0 % uptime
Today
Swoop Fixed Wireless Operational
90 days ago
100.0 % uptime
Today
NGN Network Operational
90 days ago
100.0 % uptime
Today
Virtual Machines Operational
90 days ago
100.0 % uptime
Today
Managed Firewall Operational
90 days ago
100.0 % uptime
Today
Product - Mobile & Mobile Broadband Operational
90 days ago
100.0 % uptime
Today
Optus 3G/4G/5G Mobile & Mobile Broadband Operational
90 days ago
100.0 % uptime
Today
Core Systems Operational
90 days ago
99.99 % uptime
Today
Contact Centre Operational
90 days ago
100.0 % uptime
Today
AWS - CINDY & Associated Systems Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
99.98 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Servicely Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NBN WA - BNG Planned Maintenance - All POIs Mar 4, 2026 06:00-07:00 AEDT

You are receiving this message as advance notice of a planned maintenance activity that will impact all BNG customers terminating in Western Australia. We apologise in advance for any inconvenience this may cause.

Work duration: 1 hour
Impact: 20 minute outage

The maintenance will occur at 3am WA time.

Affected service(s):

NBN 6KEL Kelmscott CVC000000722883) {7005330}
NBN 6APP Applecross CVC000000722968) {7005322}
NBN 6BSD Bassendean CVC000000722975) {7005323}
NBN 6CAN Cannington CVC000000723011) {7005325}
NBN 6CGE South Coogee CVC000000723167) {7005333}
NBN 6DBL Doubleview CVC000000722981) {7005326}
NBN 6GLT Geraldton CVC000000722999) {7005327}
NBN 6HIL Hilton CVC000000722896) {7005328}
NBN 6KAT Katanning CVC000000723007) {7005329}
NBN 6MUL Mullaloo CVC000000722877) {7005331}
NBN 6PEA Wangara CVC000000723024) {7005335}
NBN 6PEB Bentley CVC000000722910) {7005324}
NBN 6PNJ Pinjarra CVC000000722865) {7005332}
NBN 6SUB Subiaco CVC000000722906) {7005334}
NBN 6KEL Kelmscott CVC000000722883) {7005330}
NBN 6APP Applecross CVC000000722968) {7005322}
NBN 6BSD Bassendean CVC000000722975) {7005323}
NBN 6CAN Cannington CVC000000723011) {7005325}
NBN 6CGE South Coogee CVC000000723167) {7005333}
NBN 6DBL Doubleview CVC000000722981) {7005326}
NBN 6GLT Geraldton CVC000000722999) {7005327}
NBN 6HIL Hilton CVC000000722896) {7005328}
NBN 6KAT Katanning CVC000000723007) {7005329}
NBN 6MUL Mullaloo CVC000000722877) {7005331}
NBN 6PEA Wangara CVC000000723024) {7005335}
NBN 6PEB Bentley CVC000000722910) {7005324}
NBN 6PNJ Pinjarra CVC000000722865) {7005332}
NBN 6SUB Subiaco CVC000000722906) {7005334}

Posted on Feb 19, 2026 - 08:11 AEDT
Feb 24, 2026

No incidents reported today.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
Resolved - The incident has been resolved.
A PIR will be issued by Wednesday next week.

Feb 14, 07:21 AEDT
Monitoring - A fix has been implemented and full functionality has been restored.
Any individual customer configuration / changes will be managed by L2.

Feb 13, 16:38 AEDT
Investigating - We are seeing customers report issues with Desktop & Mobile Phone App with the below

* Calls are routing to the customer’s mobile when they receive a call.
* ACD Light group users are not displaying.
* “Invalid credentials” error appears when logging in to the softphone (desktop and mobile).
* “Internet Calling” option is missing in the mobile app.

We are gathering information and logs to find the root cause, and our vendor is investigating.

We will provide updates as soon as possible.

Feb 13, 12:57 AEDT
Feb 13, 2026
Resolved - This incident is now being closed.
If you have customers still experiencing any individual/local issues, please log them through Servicely through to L2 Support with details about the issue. For Physical handsets, if there are problems, a reboot will fix most issues.

Feb 13, 11:05 AEDT
Monitoring - A fix has been applied, and all deskphones are operational.
We are still seeing an issue with Softphones, and this continues to be investigated as a priority.

Feb 13, 10:21 AEDT
Update - Our vendor is currently applying a fix - we expect services to be restored within the next 30 mins.
Feb 13, 09:41 AEDT
Identified - Our vendor has acknowledge the ticket and is working through the issue.
We will have further updates within the hour.

Feb 13, 08:14 AEDT
Investigating - We are experiecing total outage of all Cloud Office UC Instances, both platforms appear to be down.
The issue has been logged with our vendor as a priority.

Feb 13, 07:59 AEDT
Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.