This incident is now being closed. If you have customers still experiencing any individual/local issues, please log them through Servicely through to L2 Support with details about the issue. For Physical handsets, if there are problems, a reboot will fix most issues.
Posted Feb 13, 2026 - 11:05 AEDT
Monitoring
A fix has been applied, and all deskphones are operational. We are still seeing an issue with Softphones, and this continues to be investigated as a priority.
Posted Feb 13, 2026 - 10:21 AEDT
Update
Our vendor is currently applying a fix - we expect services to be restored within the next 30 mins.
Posted Feb 13, 2026 - 09:41 AEDT
Identified
Our vendor has acknowledge the ticket and is working through the issue. We will have further updates within the hour.
Posted Feb 13, 2026 - 08:14 AEDT
Investigating
We are experiecing total outage of all Cloud Office UC Instances, both platforms appear to be down. The issue has been logged with our vendor as a priority.
Posted Feb 13, 2026 - 07:59 AEDT
This incident affected: Products - Voice (Cloud Office UC).